Privacy Policy

1. What we collect

We collect the conversation logs generated when end-users interact with the TrustQueue chat widget — the questions asked and the answers returned. We collect an email address only when a user voluntarily submits the human-handoff form so our customer's team can follow up. We do not collect names, IP addresses for profiling, or any other personal identifiers.

2. Where it's stored

All conversation logs and handoff records are stored in Supabase PostgreSQL, hosted on AWS eu-west-1 (Ireland). Data never leaves the European Union.

3. Model training

Customer data is never used to train AI models — ours or any third party's. Every query is processed in-context against the customer's own documentation and discarded from the LLM provider after the response is returned.

4. GDPR

Users in the EU/EEA may exercise their rights of access, rectification, and erasure under the GDPR. To request deletion of conversation logs or handoff records associated with your email, contact stergios.z@trustqueue.com. We respond within 30 days.

5. Retention

Conversation logs are retained for 90 days and then permanently deleted. Handoff records tied to a resolved ticket are retained for the duration of the customer's subscription and deleted on request or within 90 days of account closure.